Kris Wauters is a battle-hardened Change & Transformation Leader with over 30 years of hands-on experience turning underperforming or non-existent operations into Best-in-Class organizations. His career is defined by an intense drive and a deep, unwavering passion for people—their well-being, growth, and potential.

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Kris began in commercial roles across insurance, media, and telecommunications, mastering B2B and B2C acquisition. Just before the dot-com bubble burst, he pivoted to customer retention and support, specializing in Customer Experience (CX) and Employee Experience (EX). In senior leadership positions at global players like Verizon, Cisco, and Orange, he delivered standout results and lasting impact.

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In 2019, Kris founded Gung-Ho to bring his proven expertise directly to organizations worldwide. As Managing Director, he empowers businesses and leaders to achieve ambitious goals through strategic transformation, operational redesign, leadership development, outsourcing strategies, and holistic CX/EX management. He approaches every engagement with an outside-in mindset—prioritizing customers and employees while driving profitability and sustainable results. True to his philosophy, Kris is not just a consultant; he is a resultant—he thinks strategically, teaches effectively, coaches authentically, and implements decisively.

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Kris holds prestigious certifications including CCXP (Certified Customer Experience Professional), COPC Implementation Leader (both Service Provider and Vendor Management Organization), and ADKAR Change Leader. His academic foundation includes a Bachelor’s in Applied Psychology and a Master’s in Neuro-Linguistic Programming (NLP), which inform his people-centric leadership style.

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He remains a lifelong student of leadership, change, and human behavior, guided by the belief that no technology, process, or product is as complex—or as rewarding—as people. His favorite insight captures it perfectly: “Management is a profession, leadership is a state of mind and being. I can teach you both.”

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Beyond the boardroom, Kris is an entrepreneur at heart, a trainer, coach, sparring partner, public speaker, and author. He lives near Brussels, Belgium, where he recharges in nature and enjoys the precision and calm of an occasional snooker match.

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Whether stepping in as an interim leader, guiding long-term transformation, or partnering on high-impact initiatives, Kris brings energy, insight, and a relentless focus on meaningful, lasting change—for customers, employees, and business success.

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Connect with Kris to explore how his experience can accelerate your organization’s next chapter.

 

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